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(instant messaging, shared drives, email etc.)

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"Strict organization by product or service type may be in order for someone that knows what they're looking for, but may not mean squat to those that don't. Hence, a second axis of navigation that organizes your solutions / products by industry, pain...

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Luc de Ruijter • @Nigel Are (customer) keywords the real cause for not finding stuff? In my opinion this limits the chalenge (of building effective intranet/websites) to building understandable navigation patters. But is navigation the complete story...

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How does data relate to what we conventionally call content, when we need to bring structure in it?

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@Bob Doesn't an investiment in training in order to have colleagues use the search function sound a bit like attacking the symptom? Why is search not easy to locate in the first place? I'd argue you're looking at a (functional) design flaw (cause) fo...

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Luc de Ruijter • @Nigel Are (customer) keywords the real cause for not finding stuff? In my opinion this limits the chalenge (of building effective intranet/websites) to building understandable navigation patters. But is navigation the complete story...

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Rob Faulkner • Wow... a lot of input, and a lot of good ideas. In my experience there can be major liabilities with all of these more "global" concepts, however. No secret... Meta data is key for both getting your site found to begin with, as well ...