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(instant messaging, shared drives, email etc.)

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@Bob Doesn't an investiment in training in order to have colleagues use the search function sound a bit like attacking the symptom? Why is search not easy to locate in the first place? I'd argue you're looking at a (functional) design flaw (cause) fo...

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How does data relate to what we conventionally call content, when we need to bring structure in it?

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Luc de Ruijter • @Nigel Are (customer) keywords the real cause for not finding stuff? In my opinion this limits the chalenge (of building effective intranet/websites) to building understandable navigation patters. But is navigation the complete story...

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Luc de Ruijter • @Nigel Are (customer) keywords the real cause for not finding stuff? In my opinion this limits the chalenge (of building effective intranet/websites) to building understandable navigation patters. But is navigation the complete story...

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"Strict organization by product or service type may be in order for someone that knows what they're looking for, but may not mean squat to those that don't. Hence, a second axis of navigation that organizes your solutions / products by industry, pain...

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Hans Leijström • Great posts! I would also like to add lack of quality measurements (e.g. number of likes, useful or not) and the fact that the intranets of today are not social at all... Caleb Lamz • I think everyone has provided some great reasons...